Frequently asked questions

Go to the Agenda of one of our Circus Poker locations (e.g., Namur) and click on the event you want to reserve a place for. On the event details page, click on the green "Add to basket" button.

To view your basket, click directly on the "View basket" button in the pop-up window that appears, or later via the button with the shopping trolley in the top right-hand corner of your screen. Check the contents of your order, then click on the "ORDER" button. Then fill in/check your personal billing details, choose your payment method and click on the ORDER button (don't forget to accept the terms and conditions).

At the end of your order, if the payment has been processed, you will receive a confirmation email. If not, check your spam folder.

Don't forget to present your ID card at the entrance to validate your place in the tournament. You can also use the confirmation email.

To get started, make sure you've added your friend's details to the "My players" section of your account. To do this, click on the "Add a new player" link and fill in all the required fields (*). You can also add your friend directly in the shopping basket.

In the basket, enter the number of places required in the "Quantity" field. Then, select the number of friends corresponding to the number of seats required from the drop-down list. Continue the order process as usual.

An order can be changed at any time during the order process, as long as the payment has not been finalized. To do so, click on the "CHANGE ORDER" button to return to the shopping basket stage.

Once an order has been paid for using a valid payment method, it cannot be changed. In the event of a problem, please contact the establishment concerned by the tournament via the dedicated "Contact" page.

An order can be canceled at any time during the ordering process, as long as the payment hasn't been finalized. To do so, go to the "My orders" section of your account. Here you'll find all your orders, identified by number and status. Pending orders can be canceled by clicking on the 3 dots in the top right-hand corner, then "Cancel order".

Once the order has been paid for using a valid payment method, it cannot be canceled via the site. In the event of a problem, please contact the establishment concerned by the tournament via the dedicated "Contact" page.

An order can be cancelled by contacting the establishment concerned up to 24 hours before the start of the tournament. Refunds will be made within 7 working days of the request and processing fees may apply.

Have you received a coupon code to get a discount on one of your orders? Enter the code in the "Promotional code" field at checkout and click on "CONFIRM". The discount will be automatically deducted from your order total.