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How do I use a promotional code?
Have you received a promotional code allowing you to get a discount on one of your orders? Enter the code in the "Promotional code" field during checkout and click on "CONFIRM". The discount will be deducted automatically from your order total.
How do I order for a friend?
To get started, make sure you've added your friend's details to the ' My Players ' section of your account. To do this, click on the "Add a new player" link and fill in all the mandatory fields (*). You can also add your friend directly in the shopping basket. In the shopping basket, enter the number of seats required in the "Quantity" field. Then select the number of friends corresponding to the number of seats you require from the drop-down list. Continue the ordering process as normal.
How soon can I cancel my order and request a refund?
An order may be cancelled by contacting the establishment concerned up to 24 hours before the start of the tournament. Refunds will be made within 7 working days of the request and processing fees may apply.
How do I reserve a seat at Circus Poker?
Enter theAgenda of one of our Circus Poker establishments (e.g. Namur) then click on the event for which you wish to reserve a place. On the event details page, click on the green "Add to basket" button . To view your basket, click directly on the 'View basket' button in the pop-up window that appears, or later via the button with the shopping trolley at the top right of your screen. Check the contents of your order and then click on the "ORDER" button. Then fill in/check your personal billing d
How can I change/update my personal information?
You can access and modify your personal data at any time in your customer area by clicking on the links: " My addresses ", " Modify my account " and "Change my password".
How do I find my login and/or password?
When entering your login and password, click on the "Forgotten" link. Then enter your e-mail address in the next field and click on "SUBMIT". Then check your mailbox and click on the link in the mail sent by Circus Poker. If the link does not work, copy it into your browser window. This link leads to a page allowing you to change your password. On the new page, fill in the required fields and confirm your new password. All that's left to do is log in with your new details.
How can I be sure that my order has been taken into account?
At the end of your order, if the payment has been carried out correctly, you will receive a confirmation e-mail. If not, check your spam folder. Don't forget to show your identity card at the entrance to the venue to justify your place in the tournament. You can also use the confirmation e-mail.
