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Are the additions to my basket kept from one visit to the next?
Yes, however, your reserved place in the tournament will not be permanently blocked until the order process and payment have been finalised.
How do I use a promotional code?
Have you received a promotional code allowing you to get a discount on one of your orders? Enter the code in the "Promotional code" field during checkout and click on "CONFIRM". The discount will be deducted automatically from your order total.
How soon can I cancel my order and request a refund?
An order may be cancelled by contacting the establishment concerned up to 24 hours before the start of the tournament. Refunds will be made within 7 working days of the request and processing fees may apply.
How can I be sure that my order has been taken into account?
At the end of your order, if the payment has been carried out correctly, you will receive a confirmation e-mail. If not, check your spam folder. Don't forget to show your identity card at the entrance to the venue to justify your place in the tournament. You can also use the confirmation e-mail.
Why should I create an account?
Creating an account is essential to be able to place an order and therefore reserve a seat for a Circus Poker tournament. Creating an account will also allow you to consult the history of all your orders, activate promotional codes, modify your contact details, order seats for your friends and keep up to date with all Circus Poker news.
Can I cancel an order?
An order can be cancelled at any time during the order process as long as payment has not been finalised. To do so, go to the " My orders " section of your account. There you will find all your orders, identified by a number and a status. Orders with a Pending status can be cancelled by clicking on the 3 dots at the top right and then "Cancel order". Once the order has been paid for using a valid payment method, it can no longer be cancelled via the site. In the event of a problem, please
Privacy
”). Users will find below all the provisions related to the processing of personal data, which are applicable to all visits and uses of the Website by Users (hereinafter the “Privacy Policy”). Regarding the processing of personal data within the... protection of Users and prevention of gaming dependency. Processing of personal data subject to Users' consent By using the CIRCUS® BELGIUM Website, for whatever reason, the User expresses their free, specific, informed and unequivocal will to expressly
