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Can I cancel an order?
An order can be cancelled at any time during the order process as long as payment has not been finalised. To do so, go to the " My orders " section of your account. There you will find all your orders, identified by a number and a status. Orders with a Pending status can be cancelled by clicking on the 3 dots at the top right and then "Cancel order". Once the order has been paid for using a valid payment method, it can no longer be cancelled via the site. In the event of a problem, please
How soon can I cancel my order and request a refund?
An order may be cancelled by contacting the establishment concerned up to 24 hours before the start of the tournament. Refunds will be made within 7 working days of the request and processing fees may apply.
How can I be sure that my order has been taken into account?
At the end of your order, if the payment has been carried out correctly, you will receive a confirmation e-mail. If not, check your spam folder. Don't forget to show your identity card at the entrance to the venue to justify your place in the tournament. You can also use the confirmation e-mail.
How do I order for a friend?
To get started, make sure you've added your friend's details to the ' My Players ' section of your account. To do this, click on the "Add a new player" link and fill in all the mandatory fields (*). You can also add your friend directly in the shopping basket. In the shopping basket, enter the number of seats required in the "Quantity" field. Then select the number of friends corresponding to the number of seats you require from the drop-down list. Continue the ordering process as normal.
Can I modify a command?
An order can be modified at any time during the order process as long as payment has not been finalised. To do so, click on the "MODIFY ORDER" button to return to the shopping basket stage. Once the order has been paid for using a valid payment method, it can no longer be modified. In the event of a problem, please contact the establishment concerned by the tournament via the dedicated "Contact" page.
Are the additions to my basket kept from one visit to the next?
Yes, however, your reserved place in the tournament will not be permanently blocked until the order process and payment have been finalised.
Why should I create an account?
Creating an account is essential to be able to place an order and therefore reserve a seat for a Circus Poker tournament. Creating an account will also allow you to consult the history of all your orders, activate promotional codes, modify your contact details, order seats for your friends and keep up to date with all Circus Poker news.
How do I reserve a seat at Circus Poker?
'View basket' button in the pop-up window that appears, or later via the button with the shopping trolley at the top right of your screen. Check the contents of your order and then click on the "ORDER" button. Then fill in/check your personal billing details, choose your payment method and click on the ORDER button (don't forget to accept the terms and conditions).
How do I use a promotional code?
Have you received a promotional code allowing you to get a discount on one of your orders? Enter the code in the "Promotional code" field during checkout and click on "CONFIRM". The discount will be deducted automatically from your order total.
Can I pay by bank transfer?
No, bank transfers are not offered as a payment method at Circus Poker. The reason is simple: in order to reserve a seat for you instantly at one of our poker tables, we need proof of payment, which is itself instantaneous. Only bank cards and credit cards allow us to do this.
Is my personal information protected?
At Circus-Poker, your personal data is hosted on dedicated servers and therefore perfectly protected and secured. Every transmission of your personal data is encrypted. This applies to your order and your customer login. To this end, we use the SSL (Secure Socket Layer) encryption system. In addition, we secure our website and other systems using technical and organisational measures against the loss, destruction, access, modification or distribution of your data by any unauthorised person in
